Head of Business Operations

About Superchat Ai

Role Overview

Head Of Business Operations

• to build and scale the operational backbone of Superchat AI.
• This is a
• high-impact, cross-functional leadership role
• responsible for:
• Driving operational excellence across the company
• Supporting growth, revenue, and scalability
• Building systems, processes, and infrastructure
• You will work closely with the
• CEO and leadership team
• to translate strategy into execution and ensure the business operates efficiently at scale.

1. Business Operations Strategy

• Define and lead the
• business operations strategy
• aligned with company goals
• Identify key operational priorities to support:
• Growth
• Revenue generation
• Market expansion
• Translate high-level strategy into actionable plans

2. Revenue & Commercial Operations

• Support revenue growth by optimizing:
• Pricing and monetization models
• Partnerships and commercial deals
• Build and manage operational frameworks for:
• Subscription models
• Usage-based revenue
• Track and improve key metrics:
• Revenue ($)
• Conversion to paid

3. Process Design & Optimization

• Design and implement scalable processes across:
• Growth and marketing
• Customer operations
• Partnerships
• Identify inefficiencies and continuously improve workflows
• Introduce systems that improve speed, quality, and cost efficiency

4. Data & Performance Management

• Define and track key business KPIs:
• User growth
• Engagement
• Revenue
• Build dashboards and reporting systems
• Provide insights and recommendations to leadership

5. Cross-Functional Execution

• Work closely with:
• Product (feature prioritization, growth impact)
• Growth/Marketing (user acquisition & funnel performance)
• Finance (budgeting, forecasting)
• Partnerships (deal execution)
• Ensure alignment across teams and smooth execution

6. Partnerships & Ecosystem

• Lead operational aspects of partnerships:
• Vendors and service providers
• Integration partners
• Build scalable frameworks for onboarding and managing partners
• Ensure high-quality execution and performance tracking

7. Customer Operations & Experience

• Oversee operational aspects of:
• Customer support
• Service delivery (if applicable)
• Ensure high-quality user experience and issue resolution
• Use insights to improve product and processes

8. Scaling Infrastructure

• Build systems and tools to support rapid growth
• Implement automation where possible
• Ensure operations can scale with increasing users and complexity

9. Leadership & Team Building

• Build and manage the business operations team
• Establish clear accountability and performance standards
• Create a culture of execution, ownership, and continuous improvement

Experience

• 7–12+ years in:
• Business operations
• Strategy & operations
• Consulting (top-tier preferred)
• High-growth startups or tech companies
• Experience scaling operations in a
• fast-paced environment
• Background in
• AI, SaaS, or consumer tech
• is a strong plus

Commercial & Analytical Skills

• Strong understanding of:
• Business models (subscription, usage-based)
• Unit economics (CAC, LTV, margins)
• Ability to connect:
• Operations → growth → revenue

Execution Capability

• Proven ability to:
• Build processes from scratch
• Drive cross-functional execution
• Deliver results under ambiguity

Leadership Skills

• Strong stakeholder management
• Ability to influence senior leadership
• Experience building and managing teams

Mindset

• Highly structured and data-driven
• Strong ownership mentality
• Comfortable operating in ambiguity
• Focused on impact and results

What Success Looks Like (First 6 Months)

• Clear operational structure supporting growth and revenue
• Improved visibility on key business KPIs
• Scalable processes across core functions
• Strong alignment across product, growth, and commercial teams
• Measurable improvements in operational efficiency

Why Join Superchat Ai

• Work at the forefront of
• AI and consumer behavior
• Build and scale operations in a high-growth company
• Direct impact on
• growth, revenue, and execution
• High ownership and leadership exposure