Head of Business Operations

About This Role

About Superchat AI

Superchat AI is an AI-powered personal assistant designed to turn conversations into real-world actions — from bookings and scheduling to payments and everyday task execution.

We are building a product that becomes a daily utility , helping users save time and reduce friction through intelligent automation. As we scale, we need strong operational leadership to ensure the business runs efficiently and can grow sustainably.

Role Overview

We are looking for a Head of Business Operations to build and scale the operational backbone of Superchat AI.

This is a high-impact, cross-functional leadership role responsible for:

• Driving operational excellence across the company
• Supporting growth, revenue, and scalability
• Building systems, processes, and infrastructure

You will work closely with the CEO and leadership team to translate strategy into execution and ensure the business operates efficiently at scale.

Key Responsibilities

1. Business Operations Strategy

• Define and lead the business operations strategy aligned with company goals
• Identify key operational priorities to support:
• Growth
• Revenue generation
• Market expansion
• Translate high-level strategy into actionable plans

2. Revenue & Commercial Operations

• Support revenue growth by optimizing:
• Pricing and monetization models
• Partnerships and commercial deals
• Build and manage operational frameworks for:
• Subscription models
• Usage-based revenue
• Track and improve key metrics:
• Revenue ($)
• Conversion to paid
• ARPU / LTV

3. Process Design & Optimization

• Design and implement scalable processes across:
• Growth and marketing
• Customer operations
• Partnerships
• Identify inefficiencies and continuously improve workflows
• Introduce systems that improve speed, quality, and cost efficiency

4. Data & Performance Management

• Define and track key business KPIs:
• User growth
• Engagement
• Revenue
• Build dashboards and reporting systems
• Provide insights and recommendations to leadership

5. Cross-Functional Execution

• Work closely with:
• Product (feature prioritization, growth impact)
• Growth/Marketing (user acquisition & funnel performance)
• Finance (budgeting, forecasting)
• Partnerships (deal execution)
• Ensure alignment across teams and smooth execution

6. Partnerships & Ecosystem

• Lead operational aspects of partnerships:
• Vendors and service providers
• Integration partners
• Build scalable frameworks for onboarding and managing partners
• Ensure high-quality execution and performance tracking

7. Customer Operations & Experience

• Oversee operational aspects of:
• Customer support
• Service delivery (if applicable)
• Ensure high-quality user experience and issue resolution
• Use insights to improve product and processes

8. Scaling Infrastructure

• Build systems and tools to support rapid growth
• Implement automation where possible
• Ensure operations can scale with increasing users and complexity

9. Leadership & Team Building

• Build and manage the business operations team
• Establish clear accountability and performance standards
• Create a culture of execution, ownership, and continuous improvement

Requirements

Experience

• 7–12+ years in:
• Business operations
• Strategy & operations
• Consulting (top-tier preferred)
• High-growth startups or tech companies
• Experience scaling operations in a fast-paced environment
• Background in AI, SaaS, or consumer tech is a strong plus

Commercial & Analytical Skills

• Strong understanding of:
• Business models (subscription, usage-based)
• Unit economics (CAC, LTV, margins)
• Ability to connect:
• Operations → growth → revenue

Execution Capability

• Proven ability to:
• Build processes from scratch
• Drive cross-functional execution
• Deliver results under ambiguity

Leadership Skills

• Strong stakeholder management
• Ability to influence senior leadership
• Experience building and managing teams

Mindset

• Highly structured and data-driven
• Strong ownership mentality
• Comfortable operating in ambiguity
• Focused on impact and results

What Success Looks Like (First 6 Months)

• Clear operational structure supporting growth and revenue
• Improved visibility on key business KPIs
• Scalable processes across core functions
• Strong alignment across product, growth, and commercial teams
• Measurable improvements in operational efficiency

Why Join Superchat AI

• Work at the forefront of AI and consumer behavior
• Build and scale operations in a high-growth company
• Direct impact on growth, revenue, and execution
• High ownership and leadership exposure