Guest Service Agent
Key Skills for This Role
Full Job Posting
Qualifications
- Minimum 2 years as a Guest Service Agent in a 4-star hotel.
- Good command of written and spoken English; other spoken foreign languages are an advantage.
- Knowledge of IDS.
- The source also mentions a pleasing personality.
Guest Service and Front Office
- Allocate accommodation according to guest preferences and communicate requirements to Reception.
- Maintain knowledge of hotel services, provide information, and handle guest queries promptly and pleasantly.
- Print and review daily birthday, arrival, and VIP reports.
- Maintain guest preference profiles and ensure loyalty program points and benefits are credited correctly.
- Show guests hotel facilities and escort arrivals.
- Assist the Duty Manager with room blocking and coordinate room treatments with Housekeeping.
Groups, Departures, and Coordination
- Coordinate group requirements and prepare arrivals, including clean room allocations, keys, registration materials, welcome arrangements, and registration areas.
- Maintain group files and profiles, coordinate group arrivals and departures, and reconcile same-day departures.
- Send next-day departure letters and follow up on departure times.
- Coordinate group show rounds with Sales and maintain liaison between Front Office and other departments, particularly Housekeeping.
Sales and Hotel Standards
- Identify sales opportunities, promote hotel facilities and inter-hotel sales, and pass sales leads to Sales and the Front Office Manager.
- Monitor competitive rates, occupancy levels, and local events; support public relations and hotel sales.
- Comply with hotel policies, procedures, and standards.
Work Arrangement
- The role is full-time and permanent.
- Work is in person.
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