Guest Service Agent
Role Overview
Serve as the first point of contact for hotel guests and support a positive experience from arrival to departure.
Coordinate with hotel departments to meet guest needs and contribute to guest satisfaction.
Key Skills for This Role
Full Job Posting
Role overview
Serve as the first point of contact for hotel guests and support a positive experience from arrival to departure.
Coordinate with hotel departments to meet guest needs and contribute to guest satisfaction.
Guest service duties
- Process check-ins and check-outs according to established procedures.
- Welcome arriving guests and provide courteous, professional assistance.
- Answer inquiries, resolve concerns promptly, and share information about hotel facilities, services, and local attractions.
- Assist with room assignments and coordinate special requests.
- Communicate with guests, colleagues, and hotel departments; handle phone, email, and in-person inquiries professionally.
Requirements
- Previous customer-service or hospitality-related experience is required.
- Operational knowledge and proficiency in Front Office Systems, Micros, PMS, and Microsoft Office, including Word, Excel, and PowerPoint.
- Excellent communication and interpersonal skills.
Preferred qualification
- A bachelor's degree in Hospitality Management or a related field is preferred.
Pay
- AED 1,800–2,000 per month.
Work location
- Work is in person.
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