Duty Manager
Role Overview
Lead the night operation at Naumi Hotel Dubai in Barsha Heights.
Key Skills for This Role
Full Job Posting
Role overview
Lead the night operation at Naumi Hotel Dubai in Barsha Heights.
Key responsibilities
- Supervise front-office operations, including reception and reservations.
- Coordinate night-shift activity with housekeeping, maintenance, security, food and beverage, and kitchen teams.
- Maintain smooth handovers and communication with other shifts and departments.
- Handle guest inquiries, requests, and concerns and ensure excellent service.
- Manage check-in and check-out processes and VIP arrivals.
- Train and guide front-office team members.
Requirements
- Strong customer-service and interpersonal skills for handling guest interactions and resolving night-shift issues.
- Opera Cloud savvy.
- Ability to supervise and motivate night staff.
- Previous front-office management experience in a four- or five-star hotel is required.
- Passion for exceptional guest experiences and results.
Work location
- Work location is in person.
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