Guest Experience Expert (Front Office Agent)
Role Overview
Guest Experience Experts guide guests through their stay and help make each interaction memorable.
The role involves moving around the work area and taking a hands-on approach to guest and operational needs.
Key Skills for This Role
Full Job Posting
Position summary
Guest Experience Experts guide guests through their stay and help make each interaction memorable.
The role involves moving around the work area and taking a hands-on approach to guest and operational needs.
Responsibilities
- Process operational needs and respond to guest requests.
- Complete reports and share local-area highlights with guests.
- Help guests throughout their stay and make transactions feel like part of the experience.
- Protect company assets, maintain confidentiality, and follow policies and quality standards.
Preferred qualifications
- No related work experience or supervisory experience is required.
- A high school diploma or equivalent is preferred.
- No license or certification is specified.
Schedule and workplace
- The schedule is full time.
- The position is not remote and is based at the St. Regis property in Palm Jumeirah, Dubai.
- Work includes standing, sitting, or walking for extended periods and handling objects up to 10 lb (4.5 kg) without assistance.
About St. Regis
St. Regis Hotels & Resorts is a luxury hotel and resort brand within Marriott International.
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