Guest Experience Expert (Front Desk Agent)
Role Overview
Guest Experience Expert (Front Desk Agent) supports guests throughout their hotel stay and helps create a memorable, distinctive experience.
The position is categorized under Rooms & Guest Services Operations and is non-management.
Key Skills for This Role
Full Job Posting
Position summary
Guest Experience Expert (Front Desk Agent) supports guests throughout their hotel stay and helps create a memorable, distinctive experience.
The position is categorized under Rooms & Guest Services Operations and is non-management.
Guest experience duties
- Guide guests through their stay and provide services that contribute to smooth check-in and check-out experiences.
- Take initiative and move around the work area to address operational needs and guest requests.
- Complete reports and share highlights of the local area with guests.
- Perform other reasonable job duties as requested.
Work expectations
- Maintain a safe workplace, follow company policies and procedures, protect company assets, maintain confidentiality, and uphold quality standards.
- Keep appearance and communications professional.
- Work involves standing, sitting, or walking for extended periods and hands-on movement, including moving or carrying objects weighing up to 10 pounds without assistance.
Preferred qualifications
- A high school diploma or GED equivalent is preferred.
- No related work experience or supervisory experience is required.
- No license or certification is specified.
Schedule
- Full-time schedule.
Workplace
- The role is located in Doha West Bay, Qatar.
- The position is not remote.
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