Guest Experience Agent
Role Overview
The hotel is seeking a Guest Experience Agent to make guest transactions seamless, provide local insights, and anticipate requests.
The role is with voco Doha Central, a pre-opening hotel.
Key Skills for This Role
Full Job Posting
Role overview
The hotel is seeking a Guest Experience Agent to make guest transactions seamless, provide local insights, and anticipate requests.
The role is with voco Doha Central, a pre-opening hotel.
Day-to-day responsibilities
- Welcome guests and create memorable first impressions.
- Acknowledge IHG One Rewards members and returning guests in person or over the phone.
- Take, manage, and receive payments for guest bookings.
- Support swift and seamless check-in and check-out.
- Anticipate guest needs, respond to requests, and offer tailored recommendations.
- Assist guests with concerns such as bill issues and restaurant recommendations.
Candidate requirements
- Strong communication skills to address guest concerns and compliments.
- Problem-solving skills to resolve issues and support positive guest experiences.
- Fluent in English; additional languages are an advantage.
- Good reading, writing, basic mathematics, and computer skills.
Hotel context
voco Doha Central is a pre-opening hotel with guest rooms, dining venues, a pool, fitness centre, spa, and event spaces.
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