Front Office Manager
Role Overview
Assists with administering front office functions and supervising staff on a daily basis.
Oversees bell and door staff, switchboard, guest services, and front desk operations.
Works with managers and employees to ensure efficient check-in and check-out, guest and employee satisfaction, and departmental financial performance.
Key Skills for This Role
Full Job Posting
Role overview
Assists with administering front office functions and supervising staff on a daily basis.
Oversees bell and door staff, switchboard, guest services, and front desk operations.
Works with managers and employees to ensure efficient check-in and check-out, guest and employee satisfaction, and departmental financial performance.
Education and experience
- High school diploma or GED and 2 years of experience in guest services, front desk, or a related professional area; alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no experience required.
Front office operations and team leadership
- Manage daily operations and set goals and plans to prioritize, organize, and complete work.
- Oversee staffing and maintain communication with employees about business objectives, expectations, and performance.
- Supervise and manage employees, coach and develop staff, and foster trust, respect, and cooperation.
- Supervise all front office areas when the Front Office Manager or Assistant Front Office Manager is absent.
Guest service and policies
- Resolve guest complaints and disputes, provide service above expectations, and seek feedback on product quality and service.
- Coach employees on guest needs, empower strong customer service, and focus on continuous improvement.
- Implement guest recognition and service programs; train staff on credit policies and procedures.
- Supervise same-day selling and front desk shifts to maximize room revenue, manage occupancy, and comply with policies and standards.
People and department support
- Support employee development, feedback, interviewing, hiring, orientation, and progressive discipline activities.
- Analyze information to solve problems, communicate relevant updates, perform front desk duties when needed, and lead departmental meetings.
Schedule and workplace
- Full-time management position; the posting states it is not remote.
- The role is based at Airport Road in Dubai, United Arab Emirates.
About Le Méridien
Le Méridien is a Marriott International brand focused on distinctive guest experiences and service.
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