Front Office Manager - Arabic Speaker

Role summary

Position details

• Full-time management position at the Dubai property.
• The posting states that the position is not remote.

Education and experience

• Currently working as a Front Office Manager, Assistant Front Office Manager, or in a comparable hotel front-office leadership role.
• Pathway 1: High school diploma or GED and 2 years of experience in guest services, front desk, or a related professional area.
• Pathway 2: A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Guest services and front desk

• Manage daily operations and ensure quality, standards, and customer expectations are met.
• Set specific goals and plans to organize and complete work.
• Handle complaints, disputes, grievances, and conflicts.
• Supervise staffing to meet guest-service, operational, and financial objectives.
• Communicate business objectives and expectations to employees and recognize performance.
• Manage the department with awareness of its impact on property financial goals.

Team leadership and customer service

• Lead by example and encourage sound business decisions, honesty, and integrity.
• Build trust, respect, cooperation, and collaborative relationships among employees.
• Manage employees and daily operations; perform employee duties when necessary.
• Provide exceptional service, handle guest problems, and support satisfaction and retention.
• Coach employees, observe service behaviors, and provide individual feedback.
• Gather guest feedback and emphasize satisfaction and continuous improvement.

Policies, revenue, and human resources

• Implement customer recognition and service programs.
• Train staff on credit policies and procedures to reduce bad debts and rebates.
• Supervise same-day selling to maximize room revenue and control occupancy.
• Ensure front-desk shifts follow policies, standards, and procedures.
• Apply property policies consistently and complete disciplinary procedures and documentation according to operating procedures.
• Support employee development, feedback, hiring, orientation, training, and progressive discipline.

Additional duties

• Share information with colleagues and keep executives, peers, and subordinates updated.
• Analyze information and results to select solutions and solve problems.
• Perform front-desk duties and run front-desk shifts as needed.
• Communicate front-desk goals at departmental meetings.

About the employer