Front Office Agent

Role overview

Key responsibilities

• Welcome guests and manage check-in, check-out, and room assignments according to service standards.
• Handle guest enquiries, requests, and concerns with professionalism, discretion, and ownership.
• Maintain accurate guest profiles, preferences, and reservation information in Opera PMS.
• Process payments, billing adjustments, and cashiering transactions accurately.
• Coordinate with Housekeeping, Concierge, and other departments to ensure room readiness and smooth guest experiences.
• Recommend resort facilities, dining experiences, and local attractions; identify suitable upgrades and resort experiences.
• Respond promptly to guest feedback and follow requests through to resolution.
• Maintain accurate shift handovers, operational reports, and front-office documentation.
• Protect guest privacy and follow safety, security, and financial procedures; maintain a welcoming and organised Front Office.

Qualifications and experience

• At least 1–2 years of Front Office or Guest Services experience; 5-star luxury hotel or resort experience is preferred.
• A diploma or degree in Hospitality Management or a related field is preferred.
• Working knowledge of Opera PMS or a comparable hotel property management system.
• Good understanding of reservations, guest billing, cashiering, and Front Office procedures.
• Excellent written and verbal communication skills in English; Arabic, Russian, French, or German is advantageous.
• Strong interpersonal skills, attention to detail, and ability to manage guest concerns effectively.
• Confidence handling financial transactions and maintaining accurate records.
• Familiarity with Forbes Travel Guide or LQA service standards is advantageous.
• Flexibility to work shifts, weekends, and public holidays.

What the employer offers

• Competitive tax-free salary and service charge; no pay cadence is stated.
• Medical insurance, annual leave, flight benefits, and end-of-service gratuity.
• Complimentary accommodation, transportation, and employee meals.
• Learning, development, and career growth opportunities.
• Collaborative environment valuing genuine hospitality and individual contributions.