Front Desk Agent
Role Overview
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Key Skills for This Role
Full Job Posting
Job details
- Full-time, non-management Rooms and Guest Services Operations position in Riyadh, Saudi Arabia.
- The posting states that the position is not remote.
Front desk and guest services
- Confirm reservations, assign rooms, and issue and activate room keys for guest check-ins.
- Process room charges, cash, checks, debit, and credit payments; complete check-outs and resolve late or disputed charges.
- Answer, record, and process guest calls, messages, requests, questions, and concerns.
- Coordinate with Housekeeping to track room readiness for check-in.
- Explain parking procedures and dispatch bell or valet staff as needed.
- Provide directions and information about the property and local areas of interest.
- Welcome guests, anticipate and address service needs, and assist individuals with disabilities.
Cashiering, reports, and standards
- Run arrival and departure reports, identify special requests, and check reports for accuracy.
- Complete cashier and closing reports, cash personal and traveler's checks, count the bank, and balance and deposit receipts according to Accounting specifications.
- Follow safety, security, company, and quality standards; report accidents, injuries, and unsafe conditions.
- Maintain professional appearance and communication, protect confidential information and company assets, and develop positive working relationships.
- Perform other reasonable duties as requested by supervisors.
Preferred qualifications and physical demands
- A high school diploma or GED equivalent is preferred.
- No related work experience or supervisory experience is required.
- Ability to stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.
- No license or certification is required.
About St. Regis
St. Regis describes its service as bespoke and anticipatory, delivered by a team of gracious hosts across its luxury hotels and resorts.
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