Food and Beverage Officer

Role Purpose

1. Daily Operator Coordination

• Support day-to-day communication with permanent and temporary F&B operators
• Track daily operational updates, issues, and follow-ups, escalating as needed to the F&B Specialist
• Act as a coordination point between operators and internal departments including Facilities Management, Security, IT, Events, Marketing, and Visitor Experience
• Maintain action trackers and ensure all open items are followed through to resolution

2. Operational Monitoring & Site Checks

• Conduct regular walkthroughs of all F&B areas to assess presentation, cleanliness, queue management, menu availability, and branding consistency
• Monitor guest-facing standards and escalate operational concerns promptly
• Support implementation of corrective actions arising from operator audits or visitor feedback

3. Reporting & Administration

• Collect and organize operator reports and supporting documentation on a scheduled basis
• Maintain and update internal trackers covering sales submissions, operational issues, guest feedback, action logs, and meeting minutes
• Prepare weekly operational summaries and dashboards for review by the F&B Specialist
• Support compliance documentation, including license renewals, HSE submissions, and insurance certificates

4. Event & Activation Support

• Coordinate F&B logistics for museum events, seasonal activations, corporate functions, and temporary operator programmes
• Assist with vendor access coordination, internal approvals, setup timelines, and documentation
• Liaise with Events and Marketing teams to ensure F&B requirements are captured and delivered on time

5. Continuous Improvement

• Capture recurring operational issues and visitor or operator feedback for review with the F&B Specialist
• Support improvements to operational processes, standard operating procedures, and communication workflows
• Contribute actively to team debrief sessions and post-event reviews

Education

• Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field

Experience

• Fresh graduate or up to 2 years of experience in an operations, hospitality, or event management role
• Genuine interest in hospitality, tourism, cultural destinations, or commercial operations

Skills

• Strong communication and interpersonal skills in Arabic and English
• Highly organised, detail-oriented, and comfortable managing multiple priorities
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Collaborative team player with a proactive, can-do attitude