Fleet Sales Senior Manager
Role Overview
Execute BIT plans to exceed guest experience goals and improve operational efficiency, including value-chain performance.
Promote a Gemba-based Kaizen culture among associates in BIT centers.
The role has moderate decision-making authority to amend and implement existing SOPs and supports BIT strategy implementation.
Key Skills for This Role
Full Job Posting
Role purpose and authority
Execute BIT plans to exceed guest experience goals and improve operational efficiency, including value-chain performance.
Promote a Gemba-based Kaizen culture among associates in BIT centers.
The role has moderate decision-making authority to amend and implement existing SOPs and supports BIT strategy implementation.
Accountabilities and activities
- Execute the region-specific master plan for horizontal expansion and make need-based tactical adjustments.
- Develop or modify operating BIT SOPs and implement BIT SOPs and policies.
- Assess Gemba conditions using NPS, VOG, and VOA, identify irregularities, and apply Toyota Way PDCA problem-solving.
- Lead Sales BIT SOP implementation at BIT centers and train and coach associates on Toyota Way and Kaizen principles.
- Test and deploy CRM, SAP, lead management, and BI solutions to sustain BIT SOPs.
- Pilot and deploy value-enhancing non-walk-in sales activities.
- Audit SOP adherence and produce dashboards, reports, and KPI progress updates for top management.
- Consolidate Kaizen efforts and reports for TMC meetings and liaise with TMC IMECAD on BIT activities.
- Support value-chain enhancement, profitability, and deployment of best practices and Kaizen culture across centers and the retail network.
Minimum qualifications and experience
- Minimum bachelor’s degree; engineering is preferred.
- Minimum five years of operational experience; sales operations is preferred but not a constraint for the right candidate.
- Basic knowledge of ALJ ERP systems such as CRM, SAP, lead management, or business intelligence, with knowledge expected to improve over time.
- Exposure to sales functions and interrelated functions such as ALJID is preferred but not a constraint for the right candidate.
- Toyota Way problem-solving skills, including PDCA, QCC, and A3 reporting.
- Working proficiency in English; Arabic is highly recommended and preferred.
Job-specific skills
- The source calls for persuasion, conflict management, team building, interpersonal, and facilitation skills.
- Relevant systems named include CRM, SAP, lead management, and business intelligence.
Performance indicators and schedule
Performance indicators include Hoshin timeline alignment, Sales SOP adherence, delivery lead time and on-time delivery, guest delight (NPS/VOG), and Kaizen additions to SOPs.
Actual working hours are 48 hours per week.
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