Field Application Engineer

Role overview

Responsibilities

• Support customer robot setup, integration, and optimization according to customer needs and specifications.
• Guide robotics hardware selection and configuration, including robotic arms, sensors, actuators, and mechanical/electrical systems.
• Advise on robot system architecture and hardware/software integration for performance and reliability.
• Collaborate with systems engineering, product management, and sales/marketing teams to address customer needs and improve products.
• Provide on-site or remote training on robot operations, troubleshooting, and best practices, plus lifecycle support.
• Troubleshoot complex robotic-system issues to minimize downtime.
• Collect customer feedback and share performance issues and improvement ideas with product and engineering teams.
• Provide technical demonstrations, solution proposals, and product-value explanations to support sales and marketing.
• Create and maintain configuration, implementation, troubleshooting, and training documentation.

Qualifications

• Degree in Robotics, Mechatronics Engineering, Electrical Engineering, Computer Science, or a related field.
• Proven experience in robotics system implementation, integration, and support.
• Strong knowledge of robotics hardware, including robotic arms, sensors, and actuators.
• Deep knowledge of robot system architecture and software/hardware integration.
• Experience with robotic control systems, software frameworks, and debugging tools.
• Strong problem-solving skills for complex issues in varied environments.
• Excellent verbal and written communication and ability to explain technical concepts to varied audiences.
• Customer service and relationship-building skills; able to understand customer needs and tailor solutions.
• Able to collaborate with engineering, product management, and sales/marketing teams.
• Travel to customer sites is required, including site assessments and on-site installations or troubleshooting.
• Coding to integrate Orbit with customer work order systems is desirable.
• Experience with robotic arms, sensors, actuators, and robotic control systems is described as highly desirable.

Work environment

• Work includes office-based tasks and customer-facing interactions.
• Customer-site assessments, installations, and troubleshooting require travel; customer training may be on-site or remote.