Facilities Director
Role Overview
Accountable for the strategic direction, operational delivery, and commercial performance of a diverse facilities management portfolio across multiple sectors.
Leads operational and functional leaders to deliver safe, compliant, client-focused services and maintain financial performance and long-term client partnerships.
Supports growth, service innovation, governance, safety, and sustainability across the portfolio.
Key Skills for This Role
Full Job Posting
Role purpose
Accountable for the strategic direction, operational delivery, and commercial performance of a diverse facilities management portfolio across multiple sectors.
Leads operational and functional leaders to deliver safe, compliant, client-focused services and maintain financial performance and long-term client partnerships.
Supports growth, service innovation, governance, safety, and sustainability across the portfolio.
Strategic and operational leadership
- Develop and implement operational strategies aligned with business and client objectives.
- Direct portfolio delivery against business plans, growth targets, and profitability objectives.
- Contribute to contract retention, rebids, and identification of new opportunities.
- Lead multi-site facilities management operations and ensure Hard FM services meet safety, effectiveness, and contractual requirements.
- Monitor KPIs, SLAs, and client expectations; maintain compliance and direct service improvements.
Client and commercial management
- Develop relationships with clients, supply-chain partners, and stakeholders; act as executive sponsor for key contracts and strategic accounts.
- Direct governance meetings, business reviews, and contract performance discussions.
- Own portfolio profit and loss, budgets, forecasts, and business plans; maintain robust commercial management across contracts.
- Identify margin improvement, efficiency, and revenue-growth opportunities and collaborate with Commercial and Finance teams on risk and value.
Safety, sustainability, and people
- Ensure health, safety, and environmental legislative compliance; direct significant incident investigations and implement lessons learned.
- Advance carbon reduction, energy efficiency, and sustainability initiatives.
- Mentor and develop senior operational teams; build engaged, high-performing teams through coaching and succession planning.
- Promote diversity, equity, inclusion, employee engagement, and wellbeing.
Essential person specification
- Substantial senior leadership experience in Facilities Management or Integrated Facilities Management.
- Track record managing large, complex multi-site portfolios across sectors and experience in PFI/PPP environments.
- Strong commercial acumen, previous profit and loss responsibility, and experience managing high-value contracts and key client relationships.
- Success directing operational teams, delivering service excellence, and leading transformation and continuous improvement.
- Extensive knowledge of Hard FM and statutory compliance.
- Strong stakeholder management, communication, and influencing capabilities.
- Full UK Driving Licence.
Desirable qualification
- Degree in Facilities Management, Engineering, Business, or a related discipline is desirable.
Working relationships
Internal relationships include the Managing Director, Operations Directors, Commercial Manager, Finance Director, business development, technical services, health and safety, and HR teams.
External relationships include public and private sector clients, local authorities, education providers, supply-chain partners, regulators, project companies, and SPVs.
About Dalkia
Dalkia is supported by EDF and describes its purpose as addressing climate change and establishing a sustainable future.
The company reports more than 5,000 employees and annual turnover exceeding £600 million.
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