Director of Quality Assurance

Overview

Abu Dhabi, Hong Kong

Key Responsibilities

• Own the Compliance Quality Assurance (QA) function across the Legal & Compliance department.
• Act as the central authority for QA governance, review methodologies, and quality standards.
• Conduct hands-on quality reviews of compliance activities, including case assessments, decision reviews, and process evaluations.
• Provide oversight, guidance, and calibration for existing QA resources to ensure consistency across reviews.
• Develop and enhance QA frameworks, scoring methodologies, review criteria, escalation processes, and reporting standards.
• Build and mature a comprehensive compliance assurance programme beyond existing QA activities.
• Identify recurring quality issues, control weaknesses, process inefficiencies, and operational risks through thematic reviews.
• Partner closely with Compliance, AML, KYC/KYB, Operations, and Risk teams to improve execution standards and control effectiveness.
• Produce management reporting highlighting QA findings, trends, key risks, and assurance outcomes.
• Recommend process improvements, control enhancements, and training initiatives based on review findings.
• Act as an independent quality challenger, driving continuous improvement across compliance operations.

Requirements

• 8–12 years of experience within Compliance, Compliance Assurance, Quality Assurance, Internal Audit, AML Controls, or Operational Risk in financial services, fintech, payments, banking, or digital assets.
• Proven experience conducting QA reviews, assurance testing, control assessments, or case quality reviews.
• Strong understanding of compliance operations, particularly AML, KYC/KYB, customer onboarding, sanctions screening, and transaction monitoring.
• Experience designing, implementing, or improving QA or compliance assurance frameworks.
• Ability to independently identify risks, challenge existing processes, and drive remediation initiatives.
• Comfortable operating as the owner of a function within a fast-paced, evolving environment.
• Excellent analytical, reporting, communication, and stakeholder management skills.
• Highly detail-oriented with a pragmatic, execution-focused approach.
• What's on Offer
• Opportunity to join a high-growth global fintech and digital assets organisation.
• Work within an international team operating across multiple jurisdictions.
• Significant ownership and influence in building and shaping the Compliance Quality Assurance function.
• Career development opportunities within a rapidly expanding global business.
• A collaborative, high-performance culture that values innovation, accountability, and continuous improvement.