Digital Channel Engineer (Bank)

Role overview

Responsibilities

• Support and maintain mobile and internet banking platforms and monitor availability, performance and reliability.
• Troubleshoot issues involving digital channels, APIs, backend services, middleware and third-party integrations.
• Support application deployment, configuration and maintenance across environments.
• Investigate errors, transaction failures, performance problems and integration issues.
• Work with API gateways, REST/SOAP services and banking integration layers.
• Coordinate with development, infrastructure, database, cybersecurity, middleware and core banking teams.
• Support integrations with core banking, cards, payments, authentication, OTP, SMS and other banking systems.
• Perform health checks, log analysis, incident investigation and root-cause analysis.
• Support SIT, UAT, releases, patches, hotfixes and upgrades; monitor transactions and resolve customer-facing service issues.
• Follow security and operational standards; support certificates, connectivity and configuration; maintain technical documentation and SOPs.
• Participate in incident, problem and change management and coordinate with solution vendors.

Required qualifications and experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field.
• 3–6+ years in digital banking, digital channels, application support or banking technology.
• Strong mobile banking and/or internet banking platform support experience.
• Good understanding of banking transaction flows and digital banking architecture.
• Strong experience with REST APIs, SOAP web services, JSON, XML and API integrations.
• Experience troubleshooting applications and integrations using logs.
• Working knowledge of Linux/Unix and SQL with relational databases such as Oracle, SQL Server or PostgreSQL.
• Understanding of middleware and integration platforms; knowledge of application servers such as WebLogic, WebSphere, JBoss or Tomcat.
• Familiarity with load balancers, reverse proxies, DNS, SSL/TLS and network connectivity.
• Production support, incident management and root-cause analysis experience; able to work in a fast-paced banking production environment.
• Bank or financial institution experience is highly preferred.

Preferred skills

• Experience with Temenos Infinity, Backbase, Finacle Digital Banking, OBDX or similar platforms is preferred.
• API management, API gateways, OAuth 2.0, OpenID Connect, JWT, MFA and digital authentication knowledge are preferred.
• Exposure to DevOps, CI/CD, Docker, Kubernetes or cloud environments is preferred.
• Familiarity with Splunk, Dynatrace, AppDynamics, ELK, Grafana or similar monitoring tools is preferred.
• Core banking, cards, payments, SWIFT and payment-gateway knowledge is an advantage.

Contract and pay

• Contract duration is three months; engagement is described as a full-time contractual assignment.
• Pay is listed as AED 2,674.28–11,177.68 per month.

Workplace

• Work location is as required by the project.
• Work location is in person; the work environment is a banking production and project environment.