Azure Application Support Engineer (L2)

Role overview

Business continuity and transaction support

• Maintain business-critical applications within defined SLAs and prioritize customer-facing service degradation.
• Support international money transfers, Fund In, Fund Out, card transactions, and payment services.
• Support disaster recovery, business continuity, and failover activities.

Monitoring and incident response

• Investigate transaction failures, API errors, latency, and availability issues to minimize customer and financial impact.
• Analyze transaction volumes, response times, and error rates to identify anomalies.
• Monitor production systems with ELK Stack, Azure Log Analytics, and Metabase and act proactively on alerts.
• Own incident response, troubleshooting, root cause analysis, and post-incident reviews; coordinate teams and vendors to restore service.
• Manage escalations and keep stakeholders and service providers informed.

Cloud and workplace technology

• Administer Azure infrastructure, including resource management, monitoring, and access control.
• Manage Microsoft 365, Exchange Online, SharePoint Online, and user administration.
• Support day-to-day IT infrastructure and cloud operations.

Change, reporting, and reliability

• Participate in production deployments, change management, and scheduled maintenance; perform post-deployment validation and health checks.
• Prepare daily system health reports, incident summaries, dashboards, and management updates on service condition and business impact.
• Maintain documentation, operational procedures, incident records, and troubleshooting guides.
• Work with cross-functional teams to improve stability and reliability and automate routine operational tasks.

Experience and domain knowledge

• 2–4 years of experience in IT operations, production support, or cloud operations.
• Financial services, payments, or FinTech experience is preferred.
• Understand payment flows such as international money transfers, Fund In/Fund Out, and card transactions.
• Understand SLA-driven operations and the business cost of downtime.

Technical requirements

• Azure administration and Microsoft 365 administration, including Exchange Online and SharePoint Online.
• Monitoring with ELK Stack, Azure Log Analytics, and Metabase.
• Incident management, root cause analysis, and change management experience.
• Basic SQL query writing to investigate transaction and application data.

Working style

• Bring a calm, structured approach under production pressure, clear communication with technical teams, vendors, and management, and a strong ownership mindset.

Pay

• Pay is listed as AED 2,600–10,000 per month.

Work location

• Work location is in person.