Demand Planning Specialist

Role overview

Parts portfolio and forecasting

• Maintain and classify spare parts across service, modernization, and critical-stock requirements.
• Maintain part-family, equipment, and planning classifications for forecasting and replenishment.
• Define critical spare-parts requirements with Spare Parts and Field Service teams based on equipment population, projects, and service obligations.
• Forecast spare-parts demand for key markets, including the UAE and KSA.
• Consolidate JDE data on historical consumption, stock on hand, incoming stock, backlog, and excess and obsolete items.
• Apply ABC-XYZ analysis; analyze consumption and purchasing trends to define planning approaches and stock coverage.
• Coordinate with Field Service on contracts, portfolio growth, aging equipment, modernization, and obsolescence.
• Run planning cycles, prepare order and executive summaries, validate quantities, and review adjustments with Service teams.
• Submit final order recommendations to the Supply Chain Business Partner for approval before procurement placement.

Inventory, orders, and coordination

• Ensure critical spare-parts availability; set replenishment requirements, safety stock, reorder points, and Min/Max levels.
• Monitor shortages, excess, and slow-moving stock; review open orders and recommend cancellations where needed.
• Follow up on orders and replenishment requests; resolve tracker blockers and initiate fill orders for uncovered demand.
• Monitor supplier availability, lead times, shipment status, and expected delivery dates; escalate delays and stock-out risks.
• Coordinate with warehouses to verify stock, investigate discrepancies, arrange urgent replenishment, and support corrective actions.
• Coordinate shipment updates with stakeholders and work with Logistics to resolve delivery bottlenecks and improve visibility.
• Coordinate across Field Service, warehouses, procurement, logistics, and supply chain teams; facilitate reviews aligning forecasts, inventory, and supply plans.
• Lead monthly Spare Parts Demand Review meetings; prepare dashboards covering inventory, availability, orders, backorders, lead times, shipments, and risks.
• Monitor demand-planning KPIs, present performance and corrective actions, review forecast accuracy, and improve planning models and parameters.

Minimum qualifications

• 5–7 years of experience in demand planning for spare parts.
• Experience with ERP systems; JDE is preferred.
• Strong knowledge of forecasting, inventory planning and optimization, ABC-XYZ segmentation, safety stock, reorder points, Min/Max planning, and stock-cover management.
• Experience forecasting spare-parts demand, improving forecast accuracy, and optimizing planning parameters with statistical and analytical methods.
• Strong understanding of lead-time management, critical-parts planning, Excess & Obsolete inventory control, and S&OP / Demand Review processes.
• Advanced Excel, reporting, and planning-systems skills; experience managing large inventory portfolios.
• Demand-planning automation, analytics, and visualization tools such as Baxter and Power BI, or similar solutions, are preferred.
• Ability to work across multiple countries and stakeholders; strong communication and coordination skills.

Location

• The listed role location is Otis L.L.C., The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates.

About Otis