Executive - Service Sales

Role overview

Sales and account responsibilities

• Generate enquiries, negotiate, and finalize orders to achieve service sales targets.
• Renew AMC contracts through proactive customer engagement.
• Coordinate with service supervisors on customer communication and prompt issue resolution.
• Improve conversions and recoveries and contribute to T-business growth through structured, data-driven actions.
• Prepare negotiation data sheets and tailored proposals.
• Complete tender submissions, including technical clarifications, commercial details, and legal documents.
• Meet customers, understand requirements, address concerns, and strengthen relationships.
• Maintain Customer History Cards for key and strategic accounts.
• Collaborate with service and sales teams and prepare customer and internal presentations.
• Manage receivables and collections.
• Maintain CRM records for AMC billings, service reports, bills, and related documentation.
• Monitor complaints and elevator performance against KPIs, supporting uptime and service quality.

Qualifications and requirements

• Bachelor’s degree in electrical, mechanical, or electronics engineering.
• At least 2 years of experience in AMC sales and direct customer service, with a record of customer engagement and retention.
• Negotiation skills and ability to build trust and influence customer decisions.
• Customer-focused approach, clear communication, active listening, and effective interpersonal skills.
• Ability to collaborate across teams, deliver results, adapt, and take initiative.

Workplace and safety

• The role includes customer meetings and site visits in New Delhi.
• Follow Otis safety protocols during site visits and customer interactions and comply with ethics, safety, and quality standards.

About Otis

What Otis offers

• Training, leadership development, mentorship, global best practices, and career development opportunities.
• Global exposure, a people-first culture, and opportunities across multiple functions.