Customer Success Manager
Role Overview
Customer Success Manager focused on customer satisfaction, product adoption, risk mitigation, and user training.
Works with account and renewal teams to support customer outcomes, retention, and growth.
Key Skills for This Role
Full Job Posting
Role overview
Customer Success Manager focused on customer satisfaction, product adoption, risk mitigation, and user training.
Works with account and renewal teams to support customer outcomes, retention, and growth.
Responsibilities
- Align customer support with internal Renewal Managers, Account Managers, and other stakeholders.
- Guide customers in adopting Meltwater solutions and realizing value; tailor support to their organizational context and objectives.
- Support advocacy and billing relationships with customer tools and resources.
- Identify upsell, cross-sell, and expansion opportunities with Account Managers.
- Engage accounts before renewals, address at-risk accounts, mitigate risks, and own gross retention.
- Conduct onboarding and training, drive engagement and adoption, and gather feedback through executive business reviews.
Requirements
- At least 3 years of hands-on account management experience; customer success, account management, or related expertise.
- Excellent written and verbal communication skills in Arabic and English.
- Strong customer relationship, proactive problem-solving, results-oriented, and collaborative capabilities.
- Legally eligible to work in the country of hire.
Preferred qualification
- Bachelor's degree or higher is preferred.
Workplace
- Hybrid schedule requiring 3 days per week in the office.
- Office location: Al Shatha Tower, Dubai Media City.
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