Customer Service Representative / Administrative Assistant
About This Role
A Customer Service Representative / Administrative Assistant is a hybrid role that combines front-facing customer support with internal office coordination. It’s common in small to mid-sized companies where one person handles both client communication and administrative tasks.
Here’s a clear breakdown:
Job Summary
This role is responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience, while also supporting daily office operations such as scheduling, documentation, and coordination.
Key Responsibilities
Customer Service Duties:
- Respond to customer inquiries via phone, email, or chat
- Handle complaints and provide appropriate solutions
- Process orders, returns, or service requests
- Maintain customer records and update databases
- Follow up to ensure customer satisfaction
Administrative Assistant Duties:
- Manage schedules, appointments, and meetings
- Prepare reports, documents, and correspondence
- Maintain filing systems (physical and digital)
- Handle data entry and basic bookkeeping tasks
- Coordinate with internal departments and external vendors
Required Skills
- Strong communication and interpersonal skills
- Organizational and multitasking ability
- Attention to detail
- Basic computer skills (e.g., Microsoft Office, email systems)
- Problem-solving and conflict resolution skills
Pay: QAR52,000.00 - QAR82,000.00 per year
Work Location: In person
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