Customer Service Representative (Qatar National Bank)
About This Role
QNB is the largest financial institution in the Middle East offering banking and investment services.
Job Description:
A Customer Service Representative (CSR) at QNB is the frontline employee who handles customer inquiries and ensures a smooth banking experience.
Key Responsibilities:
Handle customer inquiries (in branch, phone, or email) about accounts, cards, loans, and transactions
Resolve issues and complaints such as failed transactions, account problems, or disputes
Assist with account services (updates, password reset, fund transfers, etc.)
Promote bank products and services (credit cards, loans, accounts)
Ensure compliance with banking regulations and internal policies
Maintain customer satisfaction and meet service targets (call quality, response time)
Coordinate with other departments for complex
Skills & Requirements:
Bachelor’s degree (Business, Finance, or related field preferred)
Strong communication & interpersonal skills
Customer service or banking experience (advantage)
Ability to handle pressure and difficult customers
English required; Arabic is a big advantage
Job Type: Full-time
Pay: From QAR7,500.00 per month
Work Location: In person
Similar Jobs
Customer Service Assistant (Commercial Bank of Qatar)
Commercial Bank of Qatar · Doha
Commercial Bank of Qatar provides retail, corporate, and investment banking services across Qatar. This is a frontline banking role based in branches, handling cash transactions + walk-in customer service. Job Descript
Today
Generate Resume ↗Customer Service / Admin Assistant
Kriosk Creata · Doha
A Customer Service / Admin Assistant is a hybrid role that combines front-line customer support with general office administration. The main goal is to ensure customers receive excellent service while keeping daily offic
2 days ago
Generate Resume ↗Customer Service Representative / Administrative Assistant
SackStark Trading & Packaging Solutions · Doha
A Customer Service Representative / Administrative Assistant is a hybrid role that combines front-line customer interaction with internal office support. This position is common in small to mid-sized companies where effi
2 days ago
Generate Resume ↗Customer Service Representative
.MSCGP Trading & Business Services W.L.L · Doha
MSCGP Trading \& Business Services W.L.L. is looking for a reliable Customer Service Representative to handle client communications and support daily office operations. The ideal candidate will ensure excellent service a
2 days ago
Generate Resume ↗Customer Service Representative
Al Fath Pro Solutions · Doha
Job Description: Customer Service Representative Job Title: Customer Service Representative (CSR) Reports To: Customer Support Manager Employment Type: Full-Time / Part-Time Role Summary We are looking for a compa
2 days ago
Generate Resume ↗Customer Service Representative / Administrative Assistant
M4YB Solutions · Doha
A Customer Service Representative / Administrative Assistant is a hybrid role that combines front-facing customer support with internal office coordination. It’s common in small to mid-sized companies where one person ha
2 days ago
Generate Resume ↗Customer Service Representative
Tango y Guarania SPC · Doha
Job Description: Customer Service Representative Job Title: Customer Service Representative (CSR) Reports To: Customer Service Manager / Team Lead Employment Type: Full-time / Part-time Role Summary We are looking
3 days ago
Generate Resume ↗Customer Service Assistant (Commercial Bank of Qatar)
Commercial Bank of Qatar · Doha
Commercial Bank of Qatar provides retail, corporate, and investment banking services across Qatar. Customer service at branch (core duty) Assist walk-in customers at bank branches Provide quick services such as: Statemen
3 days ago
Generate Resume ↗Customer Service Advisor - Temporary
DHL Express · Doha
Your Profile: Proven ability to work under pressure in a fast paced, time sensitive environment Sound educational background with knowledge of the Service Industry, an added advantage Good oral and written communication
4 days ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required