Customer Service Representative (Qatar National Bank)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
QNB is the largest financial institution in the Middle East offering banking and investment services. Job Description: A Customer Service Representative (CSR) at QNB is the frontline employee who handles customer inquiries and ensures a smooth banking experience.
Key Skills for This Role
Full Job Posting
Overview
**QNB** is the largest financial institution in the Middle East offering banking and investment services.
Job Description
A Customer Service Representative (CSR) at QNB is the frontline employee who handles customer inquiries and ensures a smooth banking experience.
Key Responsibilities
Handle customer inquiries (in branch, phone, or email) about accounts, cards, loans, and transactions
Resolve issues and complaints such as failed transactions, account problems, or disputes
Assist with account services (updates, password reset, fund transfers, etc.)
Promote bank products and services (credit cards, loans, accounts)
Ensure compliance with banking regulations and internal policies
Maintain customer satisfaction and meet service targets (call quality, response time)
Coordinate with other departments for complex
Skills & Requirements
Bachelor’s degree (Business, Finance, or related field preferred)
Strong communication & interpersonal skills
Customer service or banking experience (advantage)
Ability to handle pressure and difficult customers
English required; Arabic is a big advantage
Job Type: Full-time
Pay: From QAR7,500.00 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qatar National Bank
Senior Associate, Tax Compliance
Doha, QAT
Business Unit QNB - Qatar Division Compliance Department Audit & Compliance Location Doha, Qatar * Closing Date 31-May-2026 ##### About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB
Associate QNB First Customer Services
Doha, QAT
Business Unit QNB - Qatar Division Retail Banking Department Retail Banking Location Doha, Qatar * Closing Date 26-Oct-2027 ##### About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB
Senior Associate Investigations
Doha, QAT
Business Unit QNB - Qatar Division Operations Department Operations Location Doha, Qatar * Closing Date 19-May-2027 ##### About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group ha
Senior Associate Asset Management Administration
Doha, QAT
Business Unit QNB - Qatar Division Operations Department Operations Location Doha, Qatar * Closing Date 16-May-2027 ##### About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group ha
Vice President International Treasury
Doha, QAT
Job Summary The incumbent will supervise all Money Market activities for the Group's international operations in a cost-effective manner in accordance with the Group's strategy, risk appetite, regulatory requirements, po
Vice President International Treasury
Doha, QAT
Business Unit QNB - Qatar Division Treasury Department Not Applicable Location Doha, Qatar * Closing Date 31-Dec-2026 ##### About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group
Teller (Qatarization)
Doha, QAT
Job Purpose Summary The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner. Essential Duties & Responsibilities by Dim
Officer Corporate Customer Service
Doha, QAT
Business Unit QNB - Qatar Division Corporate Banking Department Corporate Banking & Financial Institutions Location Doha, Qatar * Closing Date 29-May-2027 ##### About QNB Established in 1964 as the country’s first Qat
Senior Associate, Tax Compliance
Doha, QAT
Associate QNB First Customer Services
Doha, QAT
Senior Associate Investigations
Doha, QAT
Senior Associate Asset Management Administration
Doha, QAT
Vice President International Treasury
Doha, QAT
Vice President International Treasury
Doha, QAT
Teller (Qatarization)
Doha, QAT
Officer Corporate Customer Service
Doha, QAT