Customer Service Assistant (Commercial Bank of Qatar)

About This Role

Commercial Bank of Qatar provides retail, corporate, and investment banking services across Qatar.

1. Customer service at branch (core duty)

• Assist walk-in customers at bank branches
• Provide quick services such as:
• Statement printing
• IBAN letters
• Card activation
• Account updates (QID, CIF changes)
• Clearance / liability letters

2. Queue & branch flow management

• Help manage customer queues during busy hours
• Reduce waiting time at branches
• Direct customers to correct counters or services
• Assist with appointment and walk-in coordination

3. Digital banking support

• Guide customers to use mobile app and online banking
• Encourage customers to use digital channels instead of branch visits
• Help with basic app or ATM usage

4. Administrative processing

• Receive and verify customer documents
• Forward requests to branch officers for processing
• Monitor status of customer applications
• Ensure accurate data entry and documentation

5. Customer experience & support

• Handle basic inquiries and service requests
• Provide polite, professional assistance
• Resolve simple issues or escalate complex ones
• Ensure smooth branch customer experience

6. Compliance & policy adherence

• Follow banking procedures and regulations
• Ensure accuracy and security in handling documents
• Maintain bank standards and customer service quality

الراتب المدفوع: QAR٥٬٥٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي