Customer Service Assistant (Commercial Bank of Qatar)
Skills
About This Role
Overview
**Commercial Bank** of Qatar provides retail, corporate, and investment banking services across Qatar.
This is a frontline banking role based in branches, handling cash transactions + walk-in customer service.
Job Description
1.
Cash handling & transactions (core duty)
Process deposits, withdrawals, and transfers
Handle cash, cheques, and financial instruments
Balance cash drawers at the end of the day
Ensure all transactions match bank records
2. Customer service (branch-based)
Assist walk-in customers with banking needs
Answer questions about accounts, cards, and services
Provide a professional and welcoming experience
Resolve basic customer issues
3. Compliance & procedures
Follow strict banking policies and regulations
Ensure accuracy and security in all transactions
Detect and report discrepancies (e.g., excess/short cash)
Maintain confidentiality of customer information
4. Reporting & documentation
Prepare end-of-day transaction reports
Maintain records of transactions
Assist with branch documentation and audits
5. Problem-solving & coordination
Handle customer complaints related to transactions
Escalate complex issues to supervisors
Coordinate with other departments if needed
Skills Required
Strong numerical and cash-handling skills
Attention to detail and accuracy
Customer service and communication skills
Knowledge of banking systems and procedures
Ability to work under pressure in busy branches
الراتب المدفوع: QAR٥٬٠٠٠٫٠٠ لكل شهر
موقع العمل: بشكل شخصي
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