Customer Service / Admin Assistant

About This Role

A Customer Service / Admin Assistant is a hybrid role that combines front-line customer support with general office administration. The main goal is to ensure customers receive excellent service while keeping daily office operations organized and efficient.

Main Responsibilities

Customer Service Duties

• Respond to customer inquiries via phone, email, chat, or in person
• Handle complaints and resolve issues in a professional and timely manner
• Provide information about products, services, pricing, and policies
• Process orders, bookings, returns, or service requests
• Maintain a positive customer experience and follow up when needed

Administrative Duties

• Perform data entry and maintain accurate records and databases
• Prepare and manage documents, reports, and spreadsheets
• Schedule meetings, appointments, or deliveries
• Support internal departments with clerical tasks
• Organize and maintain filing systems (digital and physical)
• Handle basic office coordination (supplies, correspondence, etc.)

Skills and Qualifications

• Good communication skills (verbal and written)
• Strong customer service mindset and problem-solving ability
• Basic computer skills (MS Office, email, CRM systems)
• Ability to multitask and stay organized under pressure
• Attention to detail and reliability
• Previous experience in admin or customer service is often preferred but not always required

Pay: QAR46,000.00 - QAR76,000.00 per year

Work Location: In person