Customer Service Executive
Role Overview
Customer Service Executive supporting customer enquiries and day-to-day logistics coordination.
Role location is stated as Al Khawaneej, Dubai; work location is in person.
Key Skills for This Role
Full Job Posting
Role overview
Customer Service Executive supporting customer enquiries and day-to-day logistics coordination.
Role location is stated as Al Khawaneej, Dubai; work location is in person.
Responsibilities
- Respond to enquiries by phone, email, and other channels; coordinate shipment updates and delivery follow-up.
- Resolve customer concerns with relevant teams and communicate delays, changes, and service updates.
- Maintain customer records, shipment details, and correspondence; support customer-service and logistics administration.
Requirements
- Previous customer service experience is required; logistics or freight-forwarding experience is preferred.
- Strong communication and interpersonal skills, organization, attention to detail, and ability to prioritize multiple enquiries.
- Proficiency in Microsoft Office and email correspondence; proactive problem-solving and customer support.
- Hindi and English are required; Arabic is preferred.
Pay
- AED 3,500–4,000 per month.
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