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Customer Service Executive - Logistics

Al Riyady For Auditing of Accounts EST
Dubai, UAE
Full-time
Onsite
AED 3,500/month
Discovered Today
Customer serviceLogisticsFreight forwardingCustomer communicationOrganisationAttention to detail

Full Job Posting

Role overview

Handle customer enquiries and support day-to-day logistics coordination in Al Khawaneej, Dubai.

Responsibilities

  • Respond to enquiries by phone, email and other channels.
  • Coordinate shipment updates and delivery follow-ups with operations teams.
  • Resolve customer concerns with relevant teams.
  • Maintain customer records, shipment details and correspondence.
  • Update customers about delays, changes and service information.
  • Support customer service and logistics administration.

Requirements

  • Previous customer service experience is required; logistics or freight-forwarding experience is preferred.
  • Strong communication, interpersonal, organisational and detail-oriented skills.
  • Ability to manage multiple enquiries and prioritise tasks.
  • Proficiency in Microsoft Office and email correspondence.
  • Proactive approach to problem-solving and customer support.
  • Hindi and English are required; Arabic is preferred.

Pay

  • AED 3,500–4,000 per month.

Workplace

  • Work is in person.

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