Customer Service Administrator
Role Overview
Full-time Customer Service Administrator role with GAC in Dubai (DWC), coordinating logistics administration and customer service.
Key Skills for This Role
Full Job Posting
Role overview
Full-time Customer Service Administrator role with GAC in Dubai (DWC), coordinating logistics administration and customer service.
Responsibilities
- Coordinate import and export shipments according to customer needs and priorities, and process principal orders through the company system.
- Prepare customs documentation in line with applicable regulations; coordinate schedules with operations teams and share transport requirements on time.
- Track shipments to destination, escalate complaints and service issues, and respond to customer requests to support timely resolution and satisfaction.
- Maintain accurate, organized records and communicate clearly with internal teams and stakeholders.
What the employer is looking for
- University degree; a diploma in logistics or shipping is preferred.
- Valid UAE driver’s license is preferred; previous experience in a Free Zone-based logistics or shipping company is a major advantage.
- Proficiency in MS Office, ability to learn new software, strong English communication, customer orientation, and excellent telephone etiquette.
About GAC
GAC provides shipping, logistics, and marine services and describes a global network of more than 7,500 colleagues in 300 offices across more than 50 countries.
The company emphasizes quality, safety, sustainability, innovation, ethics, and long-term customer support.
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