Customer Relationship Management Manager

Grovy Developers is a forward-thinking real estate company in the UAE, recognized among the nation’s Top 10 Most Promising Real Estate Brands by Asia Business Outlook.

Known for quality, transparency, and innovation, the company consistently delivers projects on time, including ARIA by Grovy, acknowledged by the Dubai Land Department as one of Dubai’s fastest completed developments.

Guided by experienced leadership and nearly five decades of family experience in real estate, Grovy focuses on “Spaces that Grow Value” and a Handshake to Handover commitment that emphasizes trust, measurable returns, and customer satisfaction.

With a portfolio exceeding AED 700M, all projects have sold out and delivered strong returns for retail investors, supported by initiatives such as the Smart Home Guarantee and Construction Transparency Program.

Grovy continues to expand across prime locations including Jumeirah Village Circle, Dubai Islands, and Dubailand, with a Vision 2030 to become the UAE’s most trusted and forward-thinking developer of choice.

This full-time, on-site Customer Relationship Management Manager role is based in Dubai, United Arab Emirates.

The role involves designing and implementing CRM strategies to improve customer engagement, retention, and satisfaction across Grovy’s real estate portfolio.

The manager will oversee CRM systems, maintain accurate customer data, segment customer groups, and track customer journeys to support targeted communication and sales initiatives.

Daily responsibilities include collaborating with sales and marketing teams, analyzing customer feedback and behavior, preparing performance reports, and driving continuous improvement in customer service processes.

The role also includes coordinating with project teams and senior leadership to ensure that customer insights inform product offerings, loyalty programs, and long-term relationship-building efforts.