Customer Account Specialist (Night Shift)
Role Overview
Account Services is Check Point's frontline customer service team, supporting customers through phone, chat, and web tickets.
The team handles issues involving multiple internal groups and aims to resolve customer issues quickly while delivering a strong customer experience.
Key Skills for This Role
Full Job Posting
Role Overview
Account Services is Check Point's frontline customer service team, supporting customers through phone, chat, and web tickets.
The team handles issues involving multiple internal groups and aims to resolve customer issues quickly while delivering a strong customer experience.
Major Responsibilities
- Support customers, partners, and employees with User Center issues, orders, and licensing matters.
- Provide support through calls, emails, and web requests from customers, value-added resellers, and partners.
- Address questions about Check Point products, product licensing, and the Check Point User Center.
- Document all calls and emails thoroughly in a ticketing system.
- Maintain a Customer Satisfaction Survey average of 9.1 out of 10 or higher.
Qualifications
- At least 3 years of customer service experience; call center experience is preferred.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Experience with SAP and Salesforce is a plus.
- Strong attention to detail, follow-through, and organizational skills.
- Strong multitasking skills and the ability to think on your feet.
- Strong spoken and written communication skills.
- A technical background is a plus.
About Check Point
Check Point protects organizations from cyber and AI-driven threats across hybrid networks, cloud environments, digital workspaces, and AI systems.
The company emphasizes prevention-first security, innovation, ownership, and solving complex customer problems.
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