Country HR Manager - Emiratiziation

Job Summary

HR Business Partnering;

• Act as the primary HR point of contact for employees and managers on operational and employee-related matters.
• Provide HR guidance and support to business leaders on employee issues, policy interpretation, and people management practices.
• Partner with business stakeholders to ensure effective implementation of HR initiatives and programs.
• Support organizational changes and people-related business requirements.

Employee Relations Management

• Manage employee relations matters including grievances, disciplinary actions, investigations, conflict resolution, and employee complaints.
• Ensure fair, consistent, and compliant application of company policies and procedures.
• Advise managers on employee relations matters and recommend appropriate resolutions.
• Promote positive employee relations and a productive work environment.
• Support employee engagement initiatives and workplace communication activities.

Government Relations& Regulatory Compliance

• Oversee all government relations activities and act as the key liaison with relevant governmental and regulatory authorities.
• Ensure timely processing of employment visas, work permits, residency documentation, labor-related requirements, and official company documentation.
• Monitor regulatory changes and ensure compliance with labor laws and governmental requirements.
• Maintain strong working relationships with external authorities and service providers.
• Support audits, inspections, and regulatory reporting requirements.

HR Operations & Employee Lifecycle Management

• Oversee HR operational activities across the employee lifecycle, including onboarding coordination, employee documentation, internal mobility, and separations.
• Ensure employee records and HR documentation are maintained accurately and confidentially.
• Coordinate employee onboarding with the regional talent acquisition function.
• Manage the offboarding and separation activities in relevance with the company policies and local laws.
• Ensure HR processes are executed efficiently and in accordance with company policies.
• Monitor service delivery standards and continuously improve HR operational processes.

Payroll Management & Benefits Administration

• Manage the administration and delivery of payroll processes, ensuring accuracy, compliance, and alignment with company policies.
• Manage payroll preparation, validation, and coordination with Finance and relevant stakeholders to ensure timely and accurate salary processing.
• Manage employee benefits programs, including insurance, allowances, and other benefits.
• Ensure accurate maintenance of compensation and payroll records, while addressing employee queries related to payroll and benefits.

Talent, Performance & Workforce Support

• Support implementation of talent management, performance management, succession planning, and workforce planning initiatives led by Corporate HR or Centers of Excellence.
• Coordinate performance management cycles and ensure completion of activities within agreed timelines.
• Support learning and development initiatives and employee development programs.
• Provide workforce-related data and insights to support organizational planning activities.

Administration & Support Services

• Oversee administration-related employee services including employee documentation, official letters, insurance coordination, and other employment-related support.
• Coordinate with internal and external stakeholders to ensure effective delivery of employee services.
• Support administration activities related to office arrangements, employee accommodation, transportation, travel, and other employee support programs where applicable
• Ensure employees receive timely support regarding administrative and employment-related requests.
• Oversee workplace support services, including management of office assistants, office boys/girls, drivers, cleaners, and other support staff, ensuring efficient service delivery and adherence to company standards.

HR Governance, Reporting & Projects

• Ensure compliance with HR policies, procedures, and governance requirements.
• Prepare and maintain HR reports, dashboards, and workforce metrics.
• Support HR audits and compliance reviews.
• Participate in HR transformation initiatives, system implementations, and process improvement projects.
• Monitor HR KPIs and recommend actions to improve operational effectiveness and employee experience.

Education & Experience

• :
• Bachelor’s degree in human resources, Business Administration, or related field.
• Minimum of 12 years of HR experience, including at least 4–6 years in an HR Business Partner or HR Manager role.
• Experience in retail, e-commerce, or fast-paced operational environments is preferred.
• Strong exposure to employee relations, workforce management, and HR operations.
• Proficiency in HR systems (HRIS) and employee data management tools.
• Strong command of Microsoft Office applications.
• Experience working with HR dashboards and reporting tools is an advantage.
• Fluency in English and Arabic.
• Strong understanding of HR policies, labor regulations, and employee relationspractices.
• Strong stakeholder management and business partneringcapabilities.
• Ability to manage employeerelations cases with fairness and consistency.
• Strong organizational and workforce planningskills.
• Ability to operate effectively in a fast-paced and changing environment.
• Strong communication and interpersonal skills.
• Problem-solving and decision-making ability with a practical, solution-oriented mindset.
• Ability to manage multiple priorities and deliver under pressure.
• Strong analytical skills and ability to interpret HR data.