Coordinator-Admin

Job Overview

Key Responsibilities

• Serve as a reference for guests and communicate with them by phone and email to answer questions and requests.
• Enter and retrieve information stored in computer databases to update records, files, reservations, and respond to guest requests.
• Use other standard office equipment (excluding computers).
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Transmit information or documents using a computer, mail, or fax, including proofreading and editing written information for accuracy and completeness.
• Enter and find business information using computers and/or point of sale systems.
• Follow and apply all chain policies and procedures; wear a clean and complete uniform; maintain a neat and professional appearance at all times on work premises.
• Maintain confidentiality in sharing brand and/or hotel information and protect all company property.
• Welcome and receive guests according to chain standards, anticipate and address their needs, assist persons with disabilities, and thank guests warmly.
• Use clear and courteous language in all communication; prepare and correct written documents accurately and completely; answer the phone using appropriate language.
• Develop and maintain positive professional relationships with other employees and departments, unite and help each other to achieve common goals, listen and respond appropriately to other employees' concerns.
• Report accidents, injuries, and unsafe work conditions to the manager.

About St. Regis Hotels & Resorts

Equal Opportunity

• Marriott International is committed to promoting equal access to employment, welcoming every person with dignity, and offering equal opportunities to all.
• The company maintains an environment where employee differences are appreciated and celebrated and prevents discrimination based on protected criteria including disability, veteran status, and any other aspect covered by applicable law.

Requirements

• Ability to communicate with guests by phone and email to answer questions and requests.
• Ability to enter and retrieve information in computer databases using keyboard, mouse, or trackball.
• Ability to prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Ability to move, lift, carry, pull, and place loads weighing up to 4.5 kg independently.
• Ability to follow all company policies and procedures and maintain a clean uniform and professional appearance.
• Ability to maintain confidentiality of proprietary information and protect company assets.
• Ability to develop and maintain positive working relationships with other employees and departments.
• Ability to report accidents, injuries, and unsafe work conditions to manager.