Collection Officer

Role overview

Collections and receivables

• Monitor customer accounts and overdue receivables; contact customers about unpaid invoices and pending payments.
• Maintain collection activity records, commitments, and payment status; prepare statements, reminders, and collection correspondence.
• Reconcile customer balances with Finance and resolve discrepancies, disputed invoices, missing documents, credit notes, and payment issues.
• Maintain the Accounts Receivable ageing report, report overdue balances, and escalate problematic accounts to management.
• Record and allocate payments; follow up on retention, advance payments, project receivables, and other outstanding balances where applicable.

Coordination and reporting

• Coordinate billing and collections with Accounts, Finance, Operations, Contracts, Sales, and Project teams.
• Prepare weekly and monthly collection reports and support the Finance Manager or Accountant with receivables tasks.
• Maintain professional customer relationships while pursuing payments in line with company policies and contractual terms.

Requirements

• Bachelor's degree or diploma in accounting, finance, commerce, or a related field.
• Mandatory prior experience in accounting, finance, accounts receivable, credit control, or collections.
• Strong understanding of invoices, customer accounts, receivables, reconciliations, and ageing reports.
• Good knowledge of Excel and accounting or ERP systems; strong follow-up, negotiation, communication, and interpersonal skills.
• Able to work independently, manage multiple customer accounts, maintain numerical accuracy, and handle difficult payment discussions professionally.
• Good English communication skills.

Preferred experience

• Contracting, construction, transportation, logistics, equipment rental, facilities management, or project-based company experience is preferred.
• Experience with project invoices, progress payments, retention amounts, subcontractors, clients, or contractual payment terms is an advantage.

Compensation

• The description lists pay of AED 1.00 per month.