Collection Executive

Role overview

Collections and account management

• Monitor payment schedules and collect rent, utility bills, maintenance charges, and security deposits.
• Issue invoices, payment reminders, official receipts, and account statements; follow up on upcoming and overdue payments by phone, email, messaging, and site visits.
• Maintain tenant account records and communication logs; reconcile receipts, bank deposits, and bounced checks against accounting software.
• Prepare weekly and monthly aging and delinquency reports for management.

Tenant relations and escalations

• Respond to billing inquiries, payment plan requests, and account disputes; investigate discrepancies with property management and maintenance teams.
• Negotiate repayment plans for tenants facing financial hardship, subject to management approval.
• Issue demand notices or default letters under local rental laws and assist with legal counsel or rent dispute committee escalations.
• Coordinate lease non-renewal or eviction proceedings for non-compliant tenants.

Qualifications and experience

• Diploma or bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least 2 years of credit control, debt collection, or rent collection experience in real estate or property management.
• The posting also lists 1 year as a collection executive as preferred.

Technical knowledge and competencies

• Proficiency in Microsoft Excel and Word; familiarity with property management or ERP software such as Yardi, MRI, QuickBooks, or equivalent CRM/accounting systems.
• Knowledge of local tenancy laws, rental lease agreements, and payment instruments including checks, bank transfers, and auto-debits.
• Strong communication and negotiation, conflict management, attention to detail, organization, and time management.

Pay

• Pay is AED 2,500–3,000 per month.

Work location

• Work location is in person.