Client Relations & Operations Executive (Female)

Role overview

Client and program coordination

• Build and maintain long-term corporate client relationships through regular communication, proactive support, and account coordination.
• Serve as primary contact for clients, trainers, and internal stakeholders; align training objectives, expectations, and timelines.
• Plan, schedule, coordinate participants for, and execute corporate training programs across multiple clients.
• Coordinate participant communication for online certification programs and corporate training initiatives.

Scheduling and service delivery

• Coordinate trainer allocation, session scheduling, and calendar management for smooth program delivery and resource use.
• Monitor training quality and participant experience, address concerns, and maintain service standards.
• Follow up with clients and participants to collect feedback, assess training effectiveness, and identify improvement opportunities.
• Support face-to-face retail training batches through scheduling, participant communication, and operational coordination.
• Maintain an accurate internal trainer calendar, including availability and scheduling across programs.
• Collaborate with internal departments to resolve operational challenges and ensure timely delivery.

Requirements

• The role requires coordinating corporate clients, trainers, participants, and internal stakeholders across training programs.
• The role requires planning, scheduling, participant coordination, and execution of multiple corporate training programs.
• The role requires maintaining trainer calendars and coordinating trainer allocation and session schedules.
• The role requires monitoring training quality and participant experience and addressing service concerns.
• The role requires supporting online certification programs and face-to-face retail training batches.