Cargo Supervisor

Job purpose

Job accountabilities

• Supervise airport resources and equipment use for efficient, timely operations that follow working instructions, safety procedures, and policies.
• Coordinate and supervise handling, operations, and special products in compliance with regulations and safety standards.
• Provide clear operating instructions so the team executes activities on time and in accordance with regulations and procedures.
• Monitor operational timeliness and accuracy against KPIs and internal and external regulations.
• Monitor Etihad Airways and other airlines' cargo operations to improve hub-station KPIs and ensure regulatory compliance.
• Oversee extraordinary loading operations for compliance with regulations and carrier procedures.
• Conduct briefings and debriefings on assigned activities and advise on improvements.

Education and experience

• At least high school education; a diploma in logistics, operations management, or a related discipline is preferred.
• Specialization in cargo handling operations.
• At least four years of cargo operations experience, including freighter handling and managing teams and suppliers.
• Good understanding of computer airfreight specifications and in-depth knowledge of industry standards and legal regulations.
• Fluent with cargo handling processes, procedures, and regulatory compliance expectations.
• Experience with cargo handling systems, messaging requirements, and manual handling systems.
• Knowledge of 747F and 777F freighter aircraft.
• Understanding of budgetary controls related to cargo handling at network stations.
• Good written and verbal communication skills.

Required courses and advantageous training

• Successful completion of cargo and dangerous-goods courses is required.
• Courses in special products, aircraft weight and balance, and general cargo procedures are required.
• Industry training in dangerous goods, special products, cargo operations, safety and security, or weight and balance is an advantage.