Call Center Representative
Skills
About This Role
Overview
The Customer Care Representative is responsible for delivering excellent customer service to internal and external clients.The role requires strong communication skills, company knowledge, professionalism, and the ability to support clients, tenants, landlords, property consultants, and internal teams in a timely and efficient manner.
Duties and Responsibilities
- The Customer Care Representative will be responsible for the following:
- 1.
- Receive and respond to inbound calls from potential clients, existing clients, tenants, landlords, and other stakeholders regarding inquiries, requests, and complaints.
- 2.
- Maintain a high level of professionalism with every caller and build a positive relationship by providing clear, accurate, and courteous information.
- 3.
- Identify client requirements correctly and ensure proper qualification before forwarding leads to the relevant property consultants.
- 4.
- Manage several tasks at the same time, including:
- Answering incoming phone calls promptly
- Handling online chat sessions with clients
- Recording and logging incoming calls using the company’s internal software
- Following up on required paperwork
- Ensuring accurate and updated information is available for database entry
- 1.
- Handle a high volume of calls while reducing lost calls by ensuring phone lines are available and calls are answered or transferred to the appropriate division in a timely manner.
- 2.
- Apply strong listening skills and manage call duration professionally.
- 3.
- Prepare daily and monthly reports to analyze lead activity and ensure all leads are followed up by the assigned agents.
- 4.
- Identify and report customer complaints to the manager.
- 5.
- Ensure all complaints and concerns are handled quickly and resolved to the customer’s satisfaction whenever possible.
- 6.
- Perform other related duties as assigned to support Betterhomes and its divisions.
Required Skills
The ideal candidate should have:
1.
Strong written, verbal, and listening communication skills
2.
Attention to detail and efficiency in customer service
3.
Analytical thinking and problem-solving skills
4.
Ability to handle customer issues and concerns in a proactive manner
5.
Positive attitude and adaptability under pressure
6.
Strong time management skills
7.
Good computer skills
8.
Strong documentation and reporting skills
9.
Ability to multitask in a fast-paced work environment
10.
Professional phone etiquette and client-handling skills
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