Customer Service Supervisor / Call Center Team Lead
Skills
About This Role
Overview
**Job Overview:** Joseph's Innovations Qatar is looking for a motivated and experienced **Customer Service Supervisor / Call Center Team Lead** to join our team.
In this role, you will lead our customer service department, ensuring exceptional service delivery while managing a team of customer service representatives.
Key Responsibilities
- Supervise day-to-day operations of the call center team, ensuring compliance with service standards and company policies.
- Train, mentor, and support customer service representatives to enhance performance and develop skills.
- Monitor call metrics and team performance, providing feedback and implementing actions for improvement.
- Handle escalated customer inquiries and resolve complex issues effectively.
- Collaborate with management to develop customer service strategies and implement best practices.
- Prepare reports on team performance and customer feedback for management review.
Qualifications
- Bachelor’s degree in Business Administration, Communication, or a related field; relevant certifications in customer service management are a plus.
- **3+** **years** of experience in customer service, with at least **1*** year* in a supervisory or leadership role.
- Excellent communication and interpersonal skills, with a strong customer-centric approach.
- Proficient in call center software and tools.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Salary
Hourly rate between **QAR 60 - 120**, based on experience.
If you are passionate about delivering exceptional customer service and want to lead a dynamic team, please send your resume to **contact@tossoujoseph.com**.
Join Joseph's Innovations Qatar and help us provide outstanding service to our customers!
الراتب المدفوع: QAR٦٠٫٣١ لكل ساعة
موقع العمل: على الطريق
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