Customer Service/Call Center Agent (Medical Center)
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Key skills for this role
About the Role
We are looking for a dynamic and patient-focused Call Center Agent (CSR) to join our Medical Center.The ideal candidate will handle patient inquiries, manage appointments, and ensure a smooth and positive patient experience both over the phone and at the front desk.
Key Skills for This Role
Full Job Posting
Overview
We are looking for a dynamic and patient-focused Call Center Agent (CSR) to join our Medical Center .The ideal candidate will handle patient inquiries, manage appointments, and ensure a smooth and positive patient experience both over the phone and at the front desk.
Requirements
- **Bilingual: Fluent in English & Arabic**
- Minimum 1 year of experience in a call center role
- Healthcare industry experience is a plus
- Bachelor's degree required
Key Skills & Qualities
- Strong communication and interpersonal skills.
- Smart, responsible, and well-organized.
- Passionate about delivering excellent patient service.
- Self-motivated and proactive with a willingness to take initiative.
- Able to handle challenges and adapt to new opportunities.
- Expert in handling patient calls/inquires/complaints with professionalism and empathy.
- Strong follow-up skills to ensure patient satisfaction.
Key Responsibilities
- Manage inbound and outbound patient calls efficiently.
- Manage all customers' communications through digital platforms (FB, Instagram and WhatsApp).
- Address inquiries, concerns, and complaints in a timely manner.
- Provide accurate information about services and appointments.
- Ensure proper follow-up with patients when required.
- Maintain high standards of patient experience and satisfaction.
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