{bc}
Apply
indeed

Call Center Agent – Arabic Bilingual

FTC ARABIA
Doha, QAT
1 months ago
Customer Service ExcellenceCommunication SkillsActive ListeningProblem SolvingComplaint ResolutionCRM Software (e.g.
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Customer Service ExcellenceCommunication SkillsActive Listening
Smart Apply

Full Job Posting

Position Summary

We are looking for a professional and customer-focused Arabic Bilingual Call Center Agent to handle inbound and outbound customer interactions efficiently.

The ideal candidate should possess excellent communication skills in both Arabic and English, demonstrate strong problem-solving abilities, and maintain a high level of customer satisfaction.

Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently
  • Respond to customer inquiries via phone, email, or chat in Arabic and English
  • Provide accurate information regarding products, services, and company policies
  • Resolve customer complaints and escalate complex issues when necessary
  • Maintain accurate records of customer interactions in the system
  • Follow up with customers to ensure issue resolution and satisfaction
  • Meet individual and team performance targets and KPIs
  • Maintain confidentiality of customer information
  • Coordinate with internal departments to resolve customer concerns
  • Adhere to company policies, procedures, and quality standards

Required Qualifications

  • High school diploma or bachelor’s degree preferred
  • Proven experience in a call center or customer service role is an advantage
  • Fluent in both Arabic and English (spoken and written)
  • Excellent communication and interpersonal skills
  • Strong listening and problem-solving abilities
  • Ability to handle pressure and manage difficult customers professionally
  • Basic computer literacy and familiarity with CRM systems
  • Ability to work flexible shifts if required

Preferred Skills

  • Experience in customer support or telesales
  • Strong multitasking and time management skills
  • Positive attitude and customer-oriented mindset
  • Ability to work effectively within a team environment

Working Conditions

  • Office-based environment
  • Rotational shifts may apply
  • Standard working hours as per company policy
  • Pay: QAR4,000.00 - QAR4,500.00 per month

Application Question(s)

  • Would you be able to join immediately?
  • What's your current salary?
  • What's your salary expectations?

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at FTC ARABIA

Oracle Apex Developer

Doha, QAT

6 days agofulltime

Oracle Apex Developer

Dubai, UAE

6 days agofulltime

E-Commerce & E-Marketing Officer

Doha, QAT

1 weeks agofulltime

House Maid

Doha, QAT

1 weeks agofulltime

Nanny

Doha, QAT

1 weeks agofulltime

Oracle SCM Techno-Functional Consultant

جدة, KSA

3 weeks agofulltime

Oracle SCM Techno-Functional Consultant

Abu Dhabi, UAE

3 weeks agofulltime

Oracle SCM Techno-Functional Consultant

الرياض, KSA

3 weeks agofulltime