Call Center Agent (Telesales)
Skills
About This Role
Overview
About the company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC.
With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform.
Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
About the position We re looking for a Call Center Agent in Cairo, Egypt, to join QIC s Call Centre team the frontline of our brand across the UAE and Qatar.
In this role, you ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions.
You ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.
Responsibilities
- Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
- Ensuring timely and accurate processing of all leads, requests, and customer interactions
- Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
- Proactively contacting existing customers regarding insurance policy renewals
- Converting renewal opportunities into successful sales and reducing customer churn
- Identifying upsell and cross-sell opportunities during renewal interactions
- Entering and updating customer information and interaction results in the CRM system
- Following scripts and communication templates, adhering to quality standards
- Meeting individual KPIs
Requirements
- Bachelor s degree; a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)
- Previous experience in a call center or customer service role is an advantage
- Experience in renewal sales, retention, or repeat sales is an advantage
- Confidence in handling objections and closing sales with existing customers
- Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels
- Strong attention to detail, sense of responsibility, and ability to multitask
- Ability to stay calm, professional, and solution-focused in high-pressure situations
- Willingness to open a USD bank account (we ll support you through the process)
- CV in English is essential
- We offer
- Competitive salary and employee-friendly policies
- Bonus system based on performance and the team effort
- Long-term service agreement contract with QIC
- Medical Insurance
- Learning courses upon request
- Payment in US dollars monthly to your bank account using SWIFT
- Full-time remote, rotational work schedule with 2 days off during the week
- Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
- Performance review every year, with the possibility of a raise
- Copy link to this opening
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Talent Recruiter (Call Center)
QIC digital hub · Doha
We are looking for a strong Talent Recruiter to join our Talent team and support hiring for our Call Center function. The role includes hiring across different levels from Agent...
Skills
Yesterday
Apply Now↗Apply Now ↗Call Center Agent - Arabic
B HOLDING · Doha
Hiring for Arabic Call Center Agent (female). Having current experience in customer service in Qatar. Available NOC & valid QID. Work Location: In person
Skills
2 days ago
Apply Now↗Apply Now ↗Call Center Agent- Healthcare
BPO PLUS · Doha
Memorize scripts for products and services, and refer to them during calls Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are
Skills
2 days ago
Apply Now↗Apply Now ↗Call Center Representative
Betterhomes Qatar · Doha
The Customer Care Representative is responsible for delivering excellent customer service to internal and external clients.The role requires strong communication skills, company knowledge, professionalism, and the abilit
Skills
2 days ago
Apply Now↗Apply Now ↗Receptionist / Call Center – Dermatology Center
Aoun Dermatology Center · Doha
Receptionist / Call Center – Dermatology Center | Doha We are hiring a professional Receptionist / Call Center Representative to join our Dermatology Center in Doha. Responsibilities: Answer calls, WhatsApp, and social
Skills
5 days ago
Apply Now↗Apply Now ↗Customer Service Supervisor / Call Center Team Lead
Joseph's Innovations Qatar · Doha
Job Overview: Joseph's Innovations Qatar is looking for a motivated and experienced Customer Service Supervisor / Call Center Team Lead to join our team. In this role, you will lead our customer service department, ensur
Skills
1 weeks ago
Apply Now↗Apply Now ↗Call Center Agent – Arabic Bilingual
FTC ARABIA · Doha
Position Summary We are looking for a professional and customer-focused Arabic Bilingual Call Center Agent to handle inbound and outbound customer interactions efficiently. The ideal candidate should possess excellent co
Skills
1 weeks ago
Apply Now↗Apply Now ↗Customer Service Supervisor / Call Center Team Lead
Tomyca Solutions Qatar · Doha
Job Description: Customer Service Supervisor / Call Center Team Lead at Tomyca Solutions Qatar Tomyca Solutions Qatar is seeking an enthusiastic Customer Service Supervisor / Call Center Team Lead to enhance our customer
Skills
2 weeks ago
Apply Now↗Apply Now ↗Call Center Agent (Health Care)
The Hub · Doha
We are seeking a professional and patient-focused Call Center Agent to join our healthcare team. The successful candidate will serve as the first point of contact for patients, handling inquiries, scheduling appointments
Skills
2 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required