Business Analyst – Retail , Cloud & Data Transformation

Role overview

Business analysis and consultancy

• Act as a trusted Business Analyst and consultant to business and operational stakeholders.
• Lead workshops, interviews, process analysis and requirements elicitation across retail and hospitality operations.
• Analyse business problems and challenge processes to identify simplification, standardisation and improvement opportunities.
• Translate business needs into requirements, user stories, process models and actionable recommendations.
• Facilitate collaboration between stakeholders, technology teams, Product Owners and delivery teams.

Retail and hospitality operations

• Apply practical knowledge of pub, hospitality, drinks retail or licensed retail operations to change initiatives.
• Understand sales, ordering, stock management, replenishment, promotions, pricing, product and supplier processes.
• Analyse the effects of proposed changes across pubs, stores, branches, central functions and operational teams.
• Identify inefficiencies, manual processes, duplication and opportunities for automation and digital enablement.
• Understand connections between front-of-house, back-office, supply chain and corporate processes.

Retail platforms and supply chain

• Define requirements for POS, PIM, inventory and supply chain systems and supporting processes.
• Support product, pricing, promotion, sales transaction, payment and POS integration initiatives.
• Analyse PIM processes, product data, attributes, categorisation, enrichment, governance and distribution across channels.
• Analyse inventory processes including visibility, ordering, replenishment, wastage, adjustments and reconciliation.
• Support purchasing, supplier management, product distribution and inventory movement processes.
• Understand integrations and data flows across POS, PIM, inventory, supply chain, finance, CRM and enterprise systems.
• Identify opportunities to improve data quality, efficiency and consistency across platforms.

Cloud, data and analytics

• Support cloud migration and data platform transformation, assessing current platforms, business impacts, requirements and future capabilities.
• Work with data architects, engineers, analysts and business stakeholders to define requirements for modern data platforms and products.
• Analyse data flows, sources, transformations, interfaces and dependencies across operational and corporate systems.
• Define requirements for data ingestion, transformation, storage, quality, access and consumption.
• Support analytics, management information, reporting, dashboards and data products for business decisions.
• Translate business and analytical needs into data definitions, business rules, KPIs and acceptance criteria.
• Identify opportunities to improve data quality, accessibility, consistency, governance and usability.

CRM and customer data

• Define business requirements for CRM and customer-facing capabilities.
• Analyse customer journeys, customer data and interactions across different channels.

Requirements

• Have experience as a Business Analyst with strong retail and hospitality sector experience.
• Bring practical experience in retail, pub or hospitality operations.
• Have experience supporting business transformation, technology implementation and data-led change initiatives.
• Understand retail and hospitality operational processes, including sales, ordering, stock management, replenishment, promotions, pricing and supplier management.
• Demonstrate strong consultancy and interpersonal skills, including the ability to understand business problems, challenge assumptions constructively and influence stakeholders.
• Be able to translate business needs into clear requirements and practical technology or process recommendations.
• Have experience or capability relevant to POS, PIM, inventory, supply chain, CRM, cloud platforms and associated retail or hospitality systems.