Business Analyst

Role overview

About Scrumconnect

Responsibilities

• Engage stakeholders to understand business needs, challenges, objectives and user requirements; elicit, analyse, document and validate business and functional requirements.
• Facilitate workshops, interviews and requirements sessions, translate complex problems into actionable requirements, and identify gaps, dependencies, risks and improvement opportunities.
• Analyse business processes and recommend improvements to efficiency and service delivery.
• Create and maintain BRDs, functional specifications, user stories, acceptance criteria, process maps, workflows, data flow diagrams and gap analysis reports.
• Keep requirements documentation accurate and up to date.
• Work with Product Owners and delivery teams to refine and prioritise requirements, support backlogs and sprint planning, participate in Agile ceremonies and contribute to continuous improvement.
• Collaborate with delivery professionals to ensure solutions meet business and user needs.
• Support testing, prepare UAT scenarios, investigate issues and validate outcomes; support change management, stakeholder communication and business readiness.
• Monitor alignment with agreed objectives, manage stakeholder expectations, communicate decisions and progress, facilitate shared understanding and help resolve conflicting requirements.

Essential skills and experience

• Proven Business Analyst experience within Agile delivery teams and strong requirements elicitation, analysis, validation and documentation skills.
• Experience facilitating workshops, engaging diverse stakeholders and translating complex business needs into clear requirements.
• Experience creating process maps, workflows, business models and gap analysis documentation; understanding of Agile methodologies and delivery frameworks.
• Experience writing user stories and acceptance criteria and working closely with Product Owners, Developers, Testers, Designers and other delivery professionals.
• Strong analytical, problem-solving, critical-thinking, written and verbal communication, stakeholder management and collaboration skills.
• Ability to manage competing priorities and maintain high-quality documentation.

Desirable skills and experience

• UK public-sector or other regulated-environment experience is desirable.
• Familiarity with Government Digital Service principles and standards is desirable.
• Experience using Jira, Confluence, Azure DevOps, Miro or Visio is desirable.
• Knowledge of data analysis, reporting and business intelligence tools is desirable.
• Experience supporting digital transformation, service improvement or business change is desirable.