AWS Site Reliability Expert / 3rd Line Support Specialist (UAE)
Role Overview
3rd Line Support Specialist / Site Reliability Engineer delivering advanced support and reliability engineering for critical cloud-based systems.
The role focuses on AWS reliability, performance, and observability, with Kubernetes, monitoring, databases, and distributed systems such as Kafka.
The project supports a critical healthcare cloud environment.
Key Skills for This Role
Full Job Posting
Position overview
3rd Line Support Specialist / Site Reliability Engineer delivering advanced support and reliability engineering for critical cloud-based systems.
The role focuses on AWS reliability, performance, and observability, with Kubernetes, monitoring, databases, and distributed systems such as Kafka.
The project supports a critical healthcare cloud environment.
Key responsibilities
- Design, implement, and maintain observability for AWS Cloud and Kubernetes workloads using Prometheus, Grafana, OpenTelemetry, Fluent Bit, OpenSearch, CloudWatch, CloudTrail, Athena, and related tools.
- Monitor and troubleshoot EKS, Aurora RDS (PostgreSQL), and other AWS infrastructure.
- Implement automated remediations and self-healing mechanisms.
- Participate in incident response, root-cause analysis, and postmortems.
- Implement reliability-related security measures including IAM, network policies, and Config.
- Support and maintain current AWS infrastructure.
- Work with L3 teams to escalate, troubleshoot, and resolve operational issues.
- Improve the stability and resilience of large-scale AWS and Kubernetes platforms.
Required qualifications
- Expert-level enterprise cloud-native observability experience, including distributed tracing, metrics pipelines, log aggregation, and monitoring strategies.
- Hands-on Grafana, Prometheus, OpenSearch, OpenTelemetry, Fluent Bit, CloudWatch, and CloudTrail expertise.
- AWS operational and troubleshooting experience across EKS, RDS PostgreSQL, MSK Kafka, VPC networking, IAM, and monitoring services.
- Advanced production Kubernetes operations, troubleshooting, networking, performance optimization, and scaling.
- Strong PostgreSQL monitoring, performance tuning, troubleshooting, and operational support.
- Production incident management, root-cause analysis, post-incident reviews, SLA management, and automation experience.
- Bash and/or Python scripting and automation skills.
- Strong analytical problem-solving, stakeholder communication, and ability to prioritize operational issues under pressure.
- Experience in fast-paced Agile delivery environments.
Desirable skills
- Azure and multi-cloud experience are advantageous, including AKS, Azure Monitor, Application Insights, Log Analytics, Cosmos DB, Azure PostgreSQL, Azure DevOps, or Terraform.
- Exposure to both AWS and Azure is valued for potential multi-cloud operational support.
Assignment and office presence
- Assignment is full-time and lasts a minimum of six months.
- Office presence is required at the client’s Abu Dhabi office; frequency is to be confirmed.
- Candidates must currently be based in the UAE.
- Start date is no later than 10 November, with earlier availability preferred.
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