Asst Mgr-Reservations

Role summary

Education and experience

• High school diploma or GED and 3 years of experience in sales and marketing, guest services, front desk, or a related professional area.
• Alternatively, a two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus 1 year of relevant experience.

Revenue and market activity

• Identify reservations sales business and achieve personal and property revenue goals.
• Understand competitors, economic trends, and supply and demand; close opportunities based on market conditions and property needs.
• Monitor same-day selling procedures to maximize room revenue and control property occupancy.
• Understand target customers and their service expectations to offer suitable business solutions.

Reservations sales operations

• Respond to incoming reservations sales opportunities and negotiate business and contracts.
• Prepare proposals, contracts, and customer correspondence and support operational aspects of booked business.
• Monitor reservation sales order accuracy, track no-shows and process charges, and manage waitlists and contact priorities.
• Prepare work and maintenance orders; use sales, administrative, and support resources effectively.

Guest service and loyalty

• Deliver service excellence and follow company customer service and property brand standards.
• Assist guests, understand their needs, recommend suitable features and services, and build customer satisfaction and loyalty.
• Handle guest complaints and disputes according to instant pacification procedures and set a positive example for guest relations.

Staff and additional duties

• Manage, train, and assign work to Reservations Sales staff.
• Use the intranet for resources and information and create contracts as required.

Schedule and position type

• The description states Full Time and identifies the position as Management.

Work location

• The description states the position is not remote and lists the property location in Medina, Saudi Arabia.