Assistant Quality Assurance Manager

Role Overview

Quality Management System

• Support delivery of the annual market Quality Plan and quality management system expansion.
• Follow and advise on QMS procedures, including purchasing from approved vendors.
• Analyze quality data, report performance, and drive improvement with Brand Operations.

Audits and Food Safety

• Ensure planned supplier, distribution centre, commissary, and restaurant audits are completed.
• Run the product surveillance programme and support supplier and product approvals.
• Support food safety risk assessment, incident reporting, and investigation of serious incidents.
• Maintain compliance with Saudi food safety regulations and franchisor standards.

Product Quality and Stakeholders

• Lead product cutting and evaluations to maintain approved quality standards.
• Support product localisation with vendors to required specifications or Gold Standard.
• Resolve food complaints through store and supplier investigation, root-cause analysis, and corrective action.
• Support recruitment, training, and development of QA specialists.
• Work with Procurement, Supply Chain, Maintenance, and Brand Operations.
• Engage franchisors, suppliers, third-party auditors, and government authorities.

Qualifications and Experience

• Bachelor's degree in Food Science, Chemistry, Biology, Chemical Engineering, or a related field.
• Minimum 7 years in quality assurance or QHSE within restaurants, food manufacturing, or food processing.
• Two years in a management role is preferred.
• Detailed knowledge of HACCP, ISO, GFSI, and GMP.
• Lead Auditor or equivalent audit certification.
• Excellent written and spoken English is required.
• Arabic is a strong advantage.

Core Skills

• Food safety leadership, audit and compliance, root-cause analysis, and stakeholder management.
• Decision-making and talent development.