Assistant Manager- Retail

Role overview

Responsibilities

• Support daily branch operations, operational standards, productivity, and implementation of company policies.
• Supervise and coach staff; schedule duties, allocate work, monitor attendance and performance, and assist with evaluations and development plans.
• Support sales and profitability targets, review daily sales, recommend improvements, and promote customer satisfaction.
• Maintain merchandising and product availability; monitor stock, coordinate replenishment, oversee receiving, storage, and stock rotation, and investigate discrepancies.
• Conduct stock counts and assist with inventory audits.
• Maintain customer service standards, handle complaints, and build customer relationships.
• Ensure compliance with company policies, health and safety rules, and legal requirements; maintain records and reports.
• Coordinate with HR, Finance, Procurement, and other departments; ensure company assets are properly maintained and used.
• Performance indicators include sales, inventory accuracy and stock loss, customer satisfaction, employee productivity and attendance, compliance, audit performance, profitability, and cost control.

Qualifications and skills

• Bachelor's degree in Business Administration, Management, Commerce, or a related field.
• Three to five years of experience in retail, wholesale, FMCG, or supermarket operations.
• Previous supervisory or team leadership experience is preferred.
• Skills include leadership, communication, problem solving, decision making, inventory management, and customer service.
• Proficiency in Microsoft Office and ERP systems, such as Microsoft Dynamics.
• Ability to work under pressure and meet deadlines.

Compensation

• The description states pay of up to AED 4,000 per hour.

Work location

• Work location is in person.