Assistant Manager – Gift Cards

Role Overview

Sales & Growth

• Support the delivery of sales and revenue targets across all channels (consumer, B2B, digital, partner).
• Take a proactive role in driving B2B growth by identifying and approaching corporate clients, aggregators, and distributors.
• Prepare and coordinate proposals, offers, and presentations for corporate and partner clients.
• Track and maintain the sales pipeline, account activity, and performance dashboards.

Partnership Coordination

• Manage day-to-day relationships with partners across all channels, with closer management of B2B and corporate clients.
• Support onboarding and integration of new partners, ensuring timely completion of documentation and system setup.
• Coordinate with Finance and Legal on contracts, invoicing, and compliance requirements.
• Monitor partner sales performance and provide regular feedback and improvement suggestions.

Marketing & Promotions

• Work with the Marketing team to implement campaigns and initiatives that boost gift card awareness and sales across consumer and B2B channels.
• Support the execution of seasonal, tactical, and partner-specific promotions both online and in store.
• Track campaign effectiveness and share learnings to enhance future performance.

Program Operations

• Support the daily operations of the gift card program, including issuance, redemption, reporting, and reconciliations.
• Assist with product enhancements, launches, and integration with loyalty and payment systems.
• Work with internal teams (Finance, IT, Customer Care, Marketing) to resolve operational issues and deliver seamless execution.

Analytics & Reporting

• Monitor and report on key metrics such as sales, redemptions, breakage, and channel performance.
• Provide insights and recommendations with a focus on optimizing B2B sales and overall growth.
• Maintain and update dashboards, trackers, and market/competitor insights.

Qualifications

• Bachelor's degree in business development, sales, or a related field.
• 3-5 years of experience in sales in retail, loyalty, or payments.
• Strong experience in sales and business development, particularly in the B2B space.
• Good communication and presentation skills with ability to engage external clients.
• Data-driven mindset with strong Excel/PowerPoint skills; CRM experience is a plus.

Key Competencies

• Commercially driven and target-oriented.
• Strong relationship-building and client engagement skills.
• Analytical and detail-oriented, with good problem-solving ability.
• Proactive, adaptable, and eager to learn.
• Strong team player with cross-functional collaboration skills.
• Excellent verbal and written communication in English and Arabic.