Assistant Manager

Role overview

Primary responsibilities

• Drive basic hygiene practices on the operations floor and build a culture of operational discipline within Payment Integrity Operations.
• Drive cost reduction through automation opportunities, productivity improvements, and cross-utilization of resources.
• Help new hires and tenured staff meet productivity and quality goals; support new hires in becoming productive quickly.
• Manage the team and ensure quality and productivity targets are met and exceeded.
• Motivate and engage team members, maintain attrition within thresholds, and coach staff on performance and career development.
• Build systems to prevent escalations and respond promptly to escalations.
• Provide leadership with input on process gaps; handle MIS and reporting accurately and on time.
• Maintain relationships with onshore counterparts and support functions to maximize results for OGA.
• Analyze error trends, identify defect-reduction opportunities, and develop department and individual improvement plans.
• Complete assigned administrative and ad hoc work; comply with policies, procedures, directives, regulations, and information security standards.
• Handle sensitive information appropriately under HIPAA and act consistently with the company code of conduct.
• Work independently with minimal direction, take initiative to understand the process, and stay updated on relevant business and healthcare changes.

Required qualifications

• Medical degree in one of these fields: BHMS, BAMS, BUMS, BPT, MPT, or B.Sc. Nursing.
• At least 2 years of relevant healthcare BPO experience as a Team Manager.
• Experience with performance management, project management, and coaching and mentoring.
• Ability to listen carefully, communicate with tact and candor, use two-way and high-impact communication, and manage multiple priorities with minimal direction.
• Ability to organize and lead a team of 20 or more people toward shared outcomes.
• Effective verbal and written communication, numeracy, and analytical skills.

Work arrangements

• The description notes that work location, team assignments, work schedules, and flexible work arrangements may be subject to company changes.

About the organization